Here are the most popular asked questions
What are the benefits of using a pet sitter?
What Services Do You Offer?
Each situation is unique therefore we offer a wide variety of services including; daily dog walking, pet sitting while you are away, and “Potty breaks”
What Areas Do You Serve?
We are currently serving:
North Kingstown 02852
East Greenwich 02818
Warwick 02886, 02888
West Warwick 02893 and most areas of Coventry 02816
What Methods of Payment Do You Accept?
We accept Checks, Cash, PayPal, Credit Cards and Venmo.
What information will I need during the introductory visit?
We will ask you to complete our online forms and your pet sitter will bring a copy of our service contract for you to keep. Some of the information needed is as follows; personal contact information, emergency contact information, veterinarian name & number, pet(s) information, pet medical history, and security system codes. We will also need a key to your home if this is how we will access the home vs. garage, code or lock box.
Why can't I ask a friend or neighbor to watch my pet?
How are my keys handled?
In the event you have to be away longer than planned it is mandatory that I hear from you! I will only accept extensions of service by direct confirmation. The well-being of your pets depends on our communication.
Daily/ Weekly Visits and / or Dog Walks:
We understand that plans can change. We don’t charge for cancellations with adequate notice. However, cancellations made after 8pm the night before the visit will be charged 50% cost of daily visit. Cancellations the day of visit will be charged full price of the visit.
Pet Sitting for Vacation clients:
15 days notice or more prior to day of departure -100% refund.
7-14 days prior to departure – 50% Refund.
6 days or less prior to departure results in no refund.
“Last minute” requests
“I’m HOME” calls/texts
Call Pongo’s Pals today to schedule your complimentary a Covid-19 safe “Meet & Greet”
We know you want the perfect, safest, and sweetest care for your furry friend.
Give us 5 minutes on the phone to answer your questions!
Pongo's Pals Pet Services
Serving North Kingstown 02852, East Greenwich 02818, Warwick 02886, 02888, West Warwick 02893, and Coventry 02816 (some areas excluded)
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